Customer Service/Support Customer Service/Support


Phone:
717-505-3800

Support E-mail:
cst@jlsautomation.com

Our Customer Support Team handles all elements of after-sale support including:

  • Spare parts kits as part of the installation package
  • Spare parts inventory control
  • Service agreements with periodic visits
  • Customer Training
  • Remote monitoring
  • Customized predictive maintenance
  • System auditing

Our CST works as a cross-functional team to ensure that a high level of response is provided for all incoming service or parts requests. CST is effectively the advocate for the customer within JLS and is charged with making sure that customer expectations are exceeded, not just met.