Aftermarket Support & Service

Customer Support Options

Our Customer Support Team handles all elements of after-sale support including:

  • Spare parts kits as part of the installation package
  • Spare parts inventory control
  • Service agreements with periodic visits
  • Customer Training
  • Remote monitoring
  • Customized preventative maintenance
  • System auditing

Our CST works as a cross-functional team to ensure that a high level of response is provided for all incoming service or parts requests. CST is effectively the advocate for the customer within JLS and is charged with making sure that customer expectations are exceeded, not just met.

Real-Time Virtual Support

JLS View_RW

Ask us about JLS View, our mixed reality monitoring technology that virtually connects you directly with our team here in York, PA.

By utilizing RealWear technology or the XMReality app, our team is able to see exactly what your operator is seeing in real-time, allowing for instant diagnostics, support and training.

Learn More

 

Customer Support In Action

Craig Souser, president of JLS Automation, discusses the implementation of JLS View technology into their education and customer support processes with Joanie Spencer, Editor-in-Chief, Commercial Baking, in a featured Commercial Baking Tech Talk.

Service & Aftermarket Contact Info

Main Office Phone 
717-505-3800

Gabriel Escobar - Director of Aftermarket Sales & Service
717-699-7567

Customer Support E-mail cst@jlsautomation.com

After Hours Support
855-505-5900
*This is a monitored line by an on-call technician. Please leave your name, company, number and issue on their voicemail. They will return your call as soon as possible.
Parts Sales
Mandy Watson - Sr. Customer Service Representative
717-505-3930

Alfredo Santiago - Parts Sales Associate
717-505-3919

After Market Engineering
Lucas Boucher - Solutions & Support Engineering Manager
(Use Request Form Below)
 
Field Services
Ariane Lambert - Service Coordinator
717-505-3940