Aftermarket Support & Service

Customer Support Options

Our Customer Support Team handles all elements of after-sale support including:

  • Spare parts kits as part of the installation package
  • Spare parts inventory control
  • Service agreements with periodic visits
  • Customer Training
  • Remote monitoring
  • Customized preventative maintenance
  • System auditing

Our CST works as a cross-functional team to ensure that a high level of response is provided for all incoming service or parts requests. CST is effectively the advocate for the customer within JLS and is charged with making sure that customer expectations are exceeded, not just met.

Real-Time Virtual Support

JLS View_RW

Ask us about JLS View, our mixed reality monitoring technology that virtually connects you directly with our team here in York, PA.

By utilizing RealWear technology or the XMReality app, our team is able to see exactly what your operator is seeing in real-time, allowing for instant diagnostics, support and training.

Learn More

 

Customer Support In Action

Craig Souser, president of JLS Automation, discusses the implementation of JLS View technology into their education and customer support processes with Joanie Spencer, Editor-in-Chief, Commercial Baking, in a featured Commercial Baking Tech Talk.

Service & Aftermarket Contact Info

Gabriel Escobar - Director of Aftermarket Sales & Service
gescobar@jlsautomation
717-668-3981
 
Main Office Phone - 717-505-3800
 
Customer Support - cst@jlsautomation.com
 
Parts Sales
Mandy Watson - Customer Service Supervisor
mwatson@jlsautomation.com
717-505-3930

Alfredo Santiago -
Customer Service Representative
asantiago@jlsautomation.com
717-505-3974
 
Erin Sechrist - Customer Service Administration
esechrist@jlsautomation.com
717-505-3989
Field Service 
Ariane Lambert - Service Coordinator
alambert@jlsautomation.com
717-505-3940
 
Rotational FSETechnical Support Engineer
717-699-7572
 
Lucas Boucher - Aftermarket Solutions Engineering Manager
lboucher@jlsautomation.com
717-505-3932
 
After Hours Support
855-505-5900
*This is a monitored line by an on-call technician. Please leave your name, company, number and equipment serial # on their voicemail. They will return your call as soon as possible.