Service Contact Info
After Hours Support:
*This is a monitored line by an on-call technician. In the event they are assisting other customers, please leave your name, company, number and issue on their voicemail. They will return your call as soon as possible.
Our Customer Support Team handles all elements of after-sale support including:
- Spare parts kits as part of the installation package
- Spare parts inventory control
- Service agreements with periodic visits
- Customer Training
- Remote monitoring
- Customized preventative maintenance
- System auditing
Our CST works as a cross-functional team to ensure that a high level of response is provided for all incoming service or parts requests. CST is effectively the advocate for the customer within JLS and is charged with making sure that customer expectations are exceeded, not just met.