Aftermarket Support & Service

Customer Support Options

Our Customer Support Team handles all elements of after-sale support including:

  • Spare parts kits as part of the installation package
  • Spare parts inventory control
  • Service agreements with periodic visits
  • Customer Training
  • Remote monitoring
  • Customized preventative maintenance
  • System auditing

Our CST works as a cross-functional team to ensure that a high level of response is provided for all incoming service or parts requests. CST is effectively the advocate for the customer within JLS and is charged with making sure that customer expectations are exceeded, not just met.

Real-Time Virtual Support

JLS Service and Support Technology-1

 

Ask us about JLS View, our mixed reality monitoring technology that virtually connects you directly with our team here in York, PA.

By utilizing Microsoft's HoloLens 2 technology, our team is able to see exactly what your operator is seeing in real-time, allowing for instant diagnostics, support and training.

Learn More

 

Customer Support In Action

Craig Souser, president of JLS Automation, discusses the implementation of JLS View technology into their education and customer support processes with Joanie Spencer, Editor-in-Chief, Commercial Baking, in a featured Commercial Baking Tech Talk.

Service Contact Info

Main Office Phone: 
717-505-3800

Bill Stratford -
Director of Aftermarket Sales & Service:
717-505-3929

Customer Support E-mail:
cst@jlsautomation.com

After Hours Support:

855-505-5900
*This is a monitored line by an on-call technician. Please leave your name, company, number and issue on their voicemail. They will return your call as soon as possible.
 
 
 
 
 
Parts Sales
Mandy Watson - Customer Service Representative:
717-505-3930

Soloman Leaeno -
Customer Service Representative:
717-505-3919


Field Services
Hallie Palmer - Service Coordinator:
717-505-3940

Tom Kroh - Senior Technical Support Specialist:
717-505-3981