Our Customer Support Team handles all elements of after-sale support including:
Our CST works as a cross-functional team to ensure that a high level of response is provided for all incoming service or parts requests. CST is effectively the advocate for the customer within JLS and is charged with making sure that customer expectations are exceeded, not just met.
Ask us about JLS View, our mixed reality monitoring technology that virtually connects you directly with our team here in York, PA. By utilizing Microsoft's HoloLens 2 technology, our team is able to see exactly what your operator is seeing in real-time, allowing for instant diagnostics, support and training.
Craig Souser, president of JLS Automation, discusses the implementation of JLS View technology into their education and customer support processes with Joanie Spencer, Editor-in-Chief, Commercial Baking, in a featured Commercial Baking Tech Talk.