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Service & Support

Built by JLS. Backed by JLS.
Expert support services.

No third-party support contractors. No overseas help desks. When your line is down, you reach JLS's expert support team in York, PA — with direct access to JLS engineering and programming expertise. Some JLS lines are still running 15+ years after install.
Get Service & Support Order parts
Day 1–Decades
Support for the life of your line
U.S.
Parts & service
JLS View
Real-time visual support
Live
In-house customer service & support

JLS service and support keeps your robotic packaging systems running for the life of the line — OEM spare parts, scheduled preventive maintenance, refurbishment and retooling, remote diagnostics through secure, customer-approved remote access, JLS View real-time visual support, operator and maintenance training, and on-site field engineering. Support comes from JLS's U.S.-based in-house support team, with direct access to JLS engineering and programming expertise — never a third-party contractor.

What we cover

Day one to decades.

Parts, maintenance, remote diagnostics, training, refurbishment, and field service — all from the team in York, PA that designed and built your line.

Spare parts

OEM parts, fast dispatch

Critical and consumable OEM parts, with U.S.-based parts and support from York, Pennsylvania.

Preventive maintenance

Scheduled PM programs

JLS recommends maintenance intervals based on component life, wear, and Field Service experience, with added guidance for custom components. Build them into your own schedule, or book scheduled on-site PM visits from JLS Field Service — quarterly, semiannual, or annual.

Refurbishment & retooling

Extend the life of what you own

JLS systems can be refurbished, upgraded, or retooled for new product mixes — scope depends on the equipment, application, and condition. One example: a Fortune 500 food manufacturer completed FAT on two refurbished and retooled Hawks — 16 recipes per machine, full wire tracing, over 4 days.

Remote support

Remote diagnostics

Through eWon, NATR, or another customer-approved secure remote-access device, JLS support and controls engineers can review your machine's live state, diagnose issues, and make program updates — often without sending a tech to your plant.

Training

Operator + maintenance training

Trained in hours, not weeks. Recipe management, washdown procedures, fault recovery, basic diagnostics. On site or at JLS's York, PA training facility.

On-site service

Field engineering dispatch

When the line is down and remote diagnostics aren't enough, field engineers dispatch from York, PA — backed by the team that designed your system.

Real-time virtual support

See what your operator sees — instantly.

JLS View real-time visual support.

JLS View adds a live visual link between your plant floor and our support team in York, PA. Using a RealWear headset or the XMReality app, our team sees what your operator sees in real time — for faster troubleshooting, guided support, and training, without waiting for a truck roll. It works alongside standard remote access, which does not require JLS View.

See how JLS View works →
70+ yearsOf experience — food-exclusive today
Multiple PatentsAll in food packaging automation
IP69K-rated componentsSpecified by application
15+ YearsMachines still running
U.S. BuiltYork, PA
Contact support

Reach the team that knows your machine.

After-hours emergency line
855-505-5900

Monitored by an on-call technician. Leave your name, company, number, and equipment serial number, and they'll return your call as soon as possible.

Customer support
cst@jlsautomation.com
Main office · 717-505-3800
Aftermarket sales & service
Gabe Escobar
Director of Aftermarket Sales & Services
gescobar@jlsautomation.com
717-668-3981
Parts sales
Mandy Watson
Customer Service Manager
mwatson@jlsautomation.com
717-505-3930
Alfredo Santiago
Customer Service Representative
asantiago@jlsautomation.com
717-505-3974
Erin Sechrist
Customer Service Administration
esechrist@jlsautomation.com
717-505-3989
Field service
Ariane Lambert
Senior Service Coordinator
alambert@jlsautomation.com
717-505-3940
Lucas Boucher
Aftermarket Solutions Engineering Manager
lboucher@jlsautomation.com
717-505-3932
Technical Support Engineer
Field service (rotational)
717-699-7572

Request service, support, or parts

Need help with existing JLS equipment or want to order parts? Tell us what you need and how urgent it is so we can route your request to the right person. For urgent, line-down issues, call the after-hours line above.

By submitting, you agree that JLS Automation and Robert Reiser & Co. may contact you about your inquiry.

Ready for the realities of your line?

Bring us your product. We'll test it in our York, PA lab, engineer the automation, and prove the application — before we say yes.

Schedule a facility tour Talk to an application engineer

Over 1,000 custom installs. Predictable performance. Premier, dedicated service.

  • Factory-tested reliability
  • In-house programming — York, PA
  • In-house support team, backed by direct access to JLS engineering and controls expertise
  • Fast dispatch from York, PA — within a day's drive of most East Coast and Midwest plants
  • Remote diagnostics + on-site support
Have a product you need loaded, packed or cartoned?
Start with whether it’s a fit — not with a quote.
Tell an application engineer what you’re packaging and what the line looks like today. A few sentences is enough. If the product suits it, JLS can test it in the Flight Lab before any design is finalized.
Talk to an Automation Expert Test Your Product
Already running a JLS line?
Connect with the service experts who keep your automation performing.
Spare parts, preventive maintenance, retooling, training, and on-site support — from JLS's in-house support team, backed by direct access to JLS engineering and controls expertise.
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